Refund & Return Policy

Last Updated: April 11, 2026

Refund & Return Policy

We want you to have a smooth and reliable shopping experience. If something isn’t right with your order, you can request a refund or return under the terms below.

Refund Policy

Refund Eligibility

Refunds are available for items that meet our return conditions. Once a return request is approved and the item is received, it will be inspected before a refund is issued.

Refund Amount

Approved refunds are issued for the full original purchase price.

Refund Process

After receiving your returned item, we carefully inspect it to confirm it meets the return requirements. Once approved, the refund is issued to your original payment method.

Processing Time

Refunds are processed within 7 business days after the returned item has been received and inspected.

Late or Missing Refunds

If you have not received your refund after it has been processed:

  • Check your bank or payment account

  • Contact your payment provider for updates

  • If the issue continues, contact our support team for assistance

Return Policy

Return Window

You may request a return within 14 days of receiving your order.

Return Eligibility Conditions

To qualify for a return, the item should:

  • Be unused and in the same condition as delivered

  • Be returned in original packaging where possible

  • Not be damaged after delivery

  • Be supported by proof of purchase if requested

Return Shipping

We offer free returns on all eligible items.

A prepaid return label is included in your package or will be provided after your return request is approved. You will not be charged any return shipping fees.

Exchanges

We accept exchanges for items that are:

  • Damaged

  • Defective

  • Incorrect

If you need an exchange, please contact our support team with your order details.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • A clear description of the issue

  • Photos or a short video showing the problem

Depending on the situation, we will offer a replacement or a full refund.

How to Request a Return

To start a return, please contact us and provide:

  • Order number

  • Reason for return

  • Product details (such as name, size, or color)

  • Photo or video proof (if applicable)

Once your request is reviewed and approved, we will send you return instructions along with your prepaid return label.

Order Cancellations

Orders can be canceled within 12 hours of being placed. After this time, the order may already be processed and cannot be canceled.

Return Address

The return address will be shared after your return request has been approved.

Contact Information

Business Name: Vlendi
Business Hours: 9:00 AM – 5:00 PM (GMT -5) Central Standard Time (Texas)
Address: 21595 Elk Haven Ln, Porter Texas 77365, United States (Monday – Friday)
Email: support@vlendi.com
Phone: +1 (334) 558-7679

We aim to keep this process clear, fair, and easy to follow. If you have any questions, our support team is here to help.